Jim & Jori Manske, Certified NVC Trainers
Time Investment: 6 hours 4 minutes, plus PDF handouts
Recorded

Use Nonviolent Communication and mediation skills to transform conflict into connection. This course recording is ideal for anyone who wants to contribute to mutual co-operation and effectiveness with adults and children, in business or with family and friends.

Lessons cover the essential elements needed to weave connection during conflict, including:

- Focusing on Layers of Empathy to support yourself and others in holding compassion, while recognizing that each person is responsible for their own experience.
- Using requests to facilitate dialogue during disputes so that everyone's experience and values are expressed and acknowledged.
- Balancing patience and persistence when emotions of others are intense and you lack inner resources for listening.
- Identifying and using needs as a guideline to craft next steps in addressing the cause of the conflict.