Jim & Jori Manske, Certified NVC Trainers
Time Investment: 6 hours 4 minutes, plus PDF handouts
Recorded 2011

This course is part of the NVC Library subscription service. The subscription model allows for streaming (no downloads) as long as you maintain your monthly or yearly subscription.

Use Nonviolent Communication and mediation skills to transform conflict into connection. This course recording is ideal for anyone who wants to contribute to mutual co-operation and effectiveness with adults and children, in business or with family and friends.

Lessons cover the essential elements needed to weave connection during conflict, including:

- Focusing on Layers of Empathy to support yourself and others in holding compassion, while recognizing that each person is responsible for their own experience.
- Using requests to facilitate dialogue during disputes so that everyone's experience and values are expressed and acknowledged.
- Balancing patience and persistence when emotions of others are intense and you lack inner resources for listening.
- Identifying and using needs as a guideline to craft next steps in addressing the cause of the conflict.