What do we do when someone speaks to us in a way that doesn't feel respectful? In this video, Oren Jay Sofer explores how NVC invites us to listen for the feelings and needs behind harsh or judgmental words — not because we "should," but because it gives us more choice and freedom in how we respond. You'll also learn when it might serve to empathize first, and when it may be time to set clear limits and express your own needs. This session highlights the power of "giraffe ears" as well as the importance of staying true to your values.