Robert Gonzales, Certified NVC Trainer:

Clinical psychologist, Robert Gonzales, Ph.D., uses an open dialogue with a practitioner to explore effective, compassionate methods to handle a volatile counseling situation, particularly when the physical or emotional wellbeing of the patient is at risk. Mental health practitioners, mediators and conflict resolution professionals alike will find powerful takeaways from this real-world dialogue.

In this dialogue, the practitioners explore the following challenges:

- How to avoid pushing diagnosis, advice or strategies onto the patient when we're fearful for their immediate physical well being

- Weighing the internal conflict between a desire to protect life, and your value for healing to be choiceful

- How to effectively defuse patient rage in the moment without overstepping your practitioner boundaries

- Tools to deeply empathize with the pain we feel as we experience violence in our patients

- Tools to compassionately connect to the needs behind our patient's violent strategies

- When the protective use of force through intervention is the best choice for the patient

Keywords:

- connection

- dialogue

- personal growth

- counseling

- healthcare

- Robert Gonzales