In this clip, the Aya Caspi challenges the common idea of “say sorry and move on” or “forgive and forget,” suggesting that these shortcuts often don’t lead to real healing. Instead, forgiveness is described as a by-product of a deeper repair process that acknowledges impact, takes responsibility, and actively cares for what has been affected in a relationship.

Drawing on Nonviolent Communication, the speaker points to practical steps for repairing trust without blame or shame, emphasizing mutual understanding of impact and the importance of being heard in how one’s words or actions have affected another person.