One of the core principles of Nonviolent Communication is the understanding that everything people say or do is an attempt to meet a need. In this teaching, Mary Mackenzie explores how shifting to this perspective can transform how we interpret difficult or frustrating behavior. When we recognize the precious needs behind another person’s actions, we open the door to deeper understanding and connection. This clip also highlights the NVC commitment to caring about others’ needs as much as our own, seeking outcomes that work for everyone.