Using Empathy to Support Trust and Efficiency in Groups
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2m 12s
How much empathy is enough in a group setting? In this practical teaching, Mary Mackenzie explores how brief, intentional moments of empathy can strengthen trust, connection, and group cohesion without slowing the learning process. Drawing on Marshall Rosenberg's guidance, this teaching offers a flexible framework for knowing when verbal empathy supports deeper connection and when it is more effective to simply move the conversation forward.
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