NVC in Hostage Negotiations and Hospitals: An Interview
Community Favorites
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20m
Wes Taylor, Certified NVC Trainer:
In this inspiring interview, Wes Taylor relays a story of how Nonviolent Communication (NVC) is successfully used in law enforcement, and some of his challenges and joys in infusing NVC into a Maryland hospital culture.
Wes begins by relaying a story from a Director of Security of a local hospital who received extensive training in NVC when he was working with a team of hostage negotiators. He soon discovered that most people who take hostages want to be heard, possibly more than anything else. When a negotiator slipped into sympathy, rather than empathy, he was removed from the situation immediately. This focus on empathy in hostage negotiations has been highly successful.
Wes then discusses his role in providing NVC training in a Maryland hospital, his initial priorities for training hospital staff, the challenges of creating systems that support the ongoing use and development of the NVC consciousness in daily work lives, and other pertinent topics.
Finally, Wes discusses two important tips for listeners who are interested in bringing NVC into organizations.
Keywords:
- empathy
- feelings
- needs
- presence
- compassion
- connection
- inspiration
- listening
- personal growth
- conflict resolution
- healthcare
- social change
- workplace
- Wes Taylor
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